Payment terms

General terms and conditions of online sales

These Terms of Sale define the procedure of contracting, payment and provisions of services offered on our website.

Seller: Online sales via are done by the Zagreb-based private limited liability company 14Y – Travel d.o.o. of Krapinska 14, 10000 Zagreb, ID No (OIB): 07837532741. The company is entered in the Court Register of the Commercial Court in Zagreb under Company Reg. No (MBS): 080673932. The company director is Andrea Vucinic.

Buyer: Service Buyer is a website visitor, who orders travel by e-mail, via an online form or by making a phone call.

14Y – Travel d.o.o. waives any responsibility for the outcome of conduct which is contrary to that specified.

Prices: All prices are stated in the Croatian currency and are inclusive of VAT. Prices are valid when sent to the Buyer in an e-mail offer. Payment is in the Croatian currency – the euro.

The terms of purchase/sale via are determined by the General Terms stated above which are accepted by the Buyer at the time of making the order.

Purchases may also be made at our branch in Krapinska 14, 10 000 Zagreb, Croatia by credit/debit cards during business hours from 09:00 to 17:00, Monday–Friday.

Travel Cancellation and Complaints

The Buyer is entitled to cancel travel and is required to notify us of it in writing at: Terms of travel cancellation by the buyer, in accordance with the terms of travel of 14Y – Travel d.o.o., shall apply.
In the case of complaints, the Buyer is required to comply with the Instructions on Complaints according to the Terms of Travel of 14Y – Travel d.o.o.

Security Statement

T-Com PayWay applies state-of-the art data protection standards – a Secure Socket Layer (SSL) protocol with 128-bit data encryption and MD5 algorithm. The ISO 8583 protocol ensures that data exchange between T-Com systems and credit card authorization centers takes place in a private network, which is protected from unauthorized access by a two-layer firewall.

Privacy Statement

14Y – Travel d.o.o. undertakes to protect buyers’ personal data in accordance with the Personal Data Protection Act by collecting only essential, basic data on buyers/users which is necessary for the performance of our obligations; inform buyers of the method of use of personal data collected, regularly provide buyers with the possibility of choice of the use of their personal data, including the possibility of deciding whether or not they wish their name to be removed from the lists of recipients of information on marketing campaigns. Any user data is kept strictly secret and is available only to the staff who need such data to do their job. This shall not apply to the cases where the Seller is required to provide or allow insight into buyers’ personal data by order of an authorized state body under the law. All 14Y – Travel d.o.o. staff and business partners are responsible for compliance with the principles of privacy protection.

The Buyer has the right to request that inaccurate personal data be supplemented, rectified or modified.

Permanent or temporary prohibition of the use of personal data may be requested by the Buyer in writing at any time.

By this Statement we undertake to protect the privacy of users, buyers and visitors to our website and the security of personal data provided to us via the website.

This notice describes the type of information we can collect from you when you visit our website and explains how we use such data as well as the steps we take to protect it. The notice also describes the choices you have with regard to the collection and use of your data when visiting our website.

What information about you is collected and how is it used?

In general, you can visit our website without disclosing any personal data about yourself. When you visit this website, we collect no personal data (such as your name, surname or contact details) unless you voluntarily send such data using one of the forms available for a specific purpose (contact form) and by e-mail for a specific purpose (for example, purchase of airline tickets), giving your consent to the collection and use of your personal data for those purposes. Any personal data is used solely for the purposes it has been collected for and for which consent has been given. Consent for the processing of personal data can be given by persons aged 16 or older, while consent for persons under 16 years of age can be given by a parent or guardian. Collected data will not be made available to unauthorized third parties in any manner, except for a legally defined purpose. All data is erased on termination of the purpose for which it has been collected, or of the contractual relationship, and at the latest on expiry of all statutory obligations relating to the retention of personal data.

Information Provision to Google Inc.
Google collects information through our use of the Google Analytics service on our website. Google uses such information, including the IP address and cookies data, for multiple purposes such as improving the Google Analytics service. Information is shared with Google anonymously. To find out more about which information is collected by Google, how it uses that information and how to control the information sent to Google, visit the Google Privacy Policy partner page. You can opt out of the Google Analytics service by installing the following browser add-on:

We share data with our accountants for tax purposes. For example, we share invoices issued and received at our accountants for the purpose of filling out tax returns and compiling accounts at year-end.

Types of personal data being processed

Personal data collected using contact forms and e-mail is: name and surname, e-mail address, postal address, phone number.

Information collected automatically on our website

We automatically collect information stored in server log files, such as your IP address, browser type, redirection/exit pages, and the operating system used. We use this information to manage our website and our technical solutions, understand how visitors navigate our website and services, as well as to enhance your experience while using our website and services.

Access to and updating of your personal data

Our use has the following rights at any time:

  • right to access and consult data;
  • right to information on personal data processing;
  • right to data portability;
  • right to withdraw consent;
  • right to object;
  • right to rectification or modification or personal data if incomplete or inaccurate;
  • right to deletion in the cases such as termination of the purpose of the processing, consent withdrawal or in the case of objection procedure.

If you would like to exercise one of those rights, feel free to contact us by e-mail at You can also contact us by writing to us at our postal address:

14Y – Travel d.o.o. Krapinska 14,
10 000 Zagreb, Croatia.

Security of your personal data

We are committed to undertaking appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful handling and against accidental loss, destruction or damage. When providing your personal data via our website, that information is sent online securely using high quality encryption and store on our secure servers located in the EU.


Use of cookies

This website and its online services may rely on the use of cookies to improve services.
The decision to allow the website to use cookies is entirely yours. It should be noted that the website works optimally only if cookies are enabled.

What are cookies?

Cookies are small files stored by your browser on the disk when you visit our website. This allows our website to recognize your computer when you visit us the next time, so that we can provide you with a personalized browsing experience. Cookies are not intended for spying on users, they do not track all user activity nor are they a malicious code or virus. Also, cookies are not related to unwanted messages or span, they cannot be used for saving a password and are not intended solely for marketing or advertising purposes. Information such as your name and surname or e-mail address will not be saved – the website cannot access your personal information or files on your computer.

We need your consent to use cookies in accordance with the Electronic Communications Act, the Personal data Protection Act, EU Directives 2002/58/EC and 95/46/EC and the GDPR Directive.

Types of cookies

  • Session cookies and Persistent cookies
    • Session cookies are temporary cookies that expire once you leave the website. These mandatory cookies are required for the correct operation of certain applications or functionalities on this website.
    • Persistent cookies are used to improve our visitors’ user experience (e.g. remembering log-in details so that you do not have to enter them each time you visit the website). These cookies remain in your browser’s cookie file for a certain period of time. That time period depends on your choice of browser settings. Persistent cookies are used to send data to the web server each time you visit the site.
  • First- and third-party cookies
    • First-party cookies are issued by this website. These cookies are often used to ensure optimum website performance and for tracking your preferences on the website.
    • Third-party cookies are the cookies installed by another website or service, such as e.g. YouTube. We have no access to or control over these cookies. You should consult the respective privacy policies of these third parties. If you are within the European Union, you can find out more on how these types of cookies are used by third parties at the following link:
  • Necessary and other cookies
    • Necessary cookies are required for the proper functioning of our website and the use of its features and/or services. For example, they enable navigation through our website and the option of logging in to its secure areas. By using this website, you automatically give us your consent to use necessary cookies without which this website cannot function. They are PHPSESSID cookies and _exp cookies.
    • Performance cookies collect information on how our website is used by visitors, for example, which pages of the website are most frequently visited and whether they have received any error messages from these pages. These cookies do not collect personally identifiable information on visitors. All the information collected by these cookies is anonymous. They only serve to improve the performance of this website.
    • Functional cookies enable our website to remember your preferences and any customizations that you made during your visit while also offering an improved and more personalized experience. For example, remembering the changes you may have made to your language or currency preferences. They can also be used to enable third parties to offer tools for content sharing via social networks and to remember your sharing preferences.
    • Marketing cookies are used to track a user across the website. The intention is to display advertising that is relevant and interesting to a particular user, which in turn makes them all the more valuable to publishers and third-party advertisers.

Cookies used on this website:

    • PHPSESSID cookies contain only the reference to a session stored on the web server. No data is stored on the user’s web browser and this cookie may only be used on the current website.
    • First-party cookies – this website
    • Session cookies
  • cc_cookie_accept
    • A cookie used to remember user settings – accept the use of all cookies on this website. This cookie knows only your last cookie settings and does not reflect the current cookie state in your browser.
    • First-party cookies – this website
    • Session / Persistent cookies (if you do not accept all cookies, then a Session cookie, otherwise a Persistent cookie with a duration of 1 year)
  • cc_cookie_decline
    • A cookie used to remember user settings – accept the use solely of the necessary cookies on this website. This cookie knows only your last cookie settings and does not reflect the current cookie state in your browser.
    • First-party cookies – this website
    • Session / Persistent cookies (if you accept all cookies, then a Session cookie, otherwise a Persistent cookie with a duration of 1 year)
  • exp_last_visit (1 year), exp_last_activity (1 year), exp_tracker (session), exp_csrf_token (session), exp_store_cart (1 day), exp_shortlist_session_id (1 day), exp_limited (1 year), exp_newsletter (30 minutes)
    • Various cookies starting with ‘exp_’. These cookies are set by our content management system and include information such as: when you last visited out website, previous pages you have viewed, length of the registered user’s session, session ID, etc. These cookies do not serve to collect your personal data but are used solely for the basic website functionality. ‘exp_last_visit’ and ‘exp_last_activity’ store only the information on the date/time of your visit. ‘exp_tracker’ tracks the last 2 pages you have visited so that , if necessary, you can return to the respective pages. ‘exp_csrf_token’ is used to send page forms, it is a unique and random series of numerals and letter protecting our website from spam. ‘exp_store_cart’ serves only to identify your basket. ‘exp_shortlist_session_id’ serves to remember the books you have added to your wish list. ‘exp_limited’ writes only the ‘lux’ value. ‘ exp_newsletter’ remembers your registration for the newsletter to prevent a new e-mail being sent in the period before you have confirmed the e-mail address used for registration.
    • First-party cookies – this website
    • exp_csrf_token and exp_tracker are session cookies, the rest are persistent cookies
  • _ga (2 years), _gid (1 day), _gat (1 minute), AMP_TOKEN (30 seconds – 1  year), _gac (3 months), __utma (2  years), __utmb (30 minutes), __utmc (session), __utmt (10 minutes), __utmz (6 months), NID (6 months), CONSENT (18 years)
    • This website uses Google Analytics, a web analysis service provided by Google Inc. (‘Google’). We use an integration method that anonymizes your IP address. Google Analytics uses cookies to analyze your website use. In addition to standard functions, this website also uses extended Google Analytics service functions. Advertising features of the Google Analytics service implemented on this website include demographic data (age, gender) of Google Analytics service users and reporting on interests. You can prevent participating in this tracking process by configuring the browser software accordingly or via the Google advertising settings on Please bear in mind that by doing so you may not be fully able to use all functions of this offer. The storage time of such data: up to 26 months. The information generated by a cookie on your use of this website (including your IP address) is uploaded to and stored on a Google server in the United States. Google uses this information to evaluate your use of the site by providing activity reports on the Website Operators website. Google may transfer such data to third parties if so required by law or if data is processed by third parties on behalf on Google. Google will not associate your IP address with any other data owned by Google. For the Google Privacy Policy see the following link: Google has developed a browser plug-in to prevent access to your Google Analytics JavaScript data (ga.js, analytics.js, dc.js). It can be downloaded here:
    • First- and third-party cookies – this website and
    • Persistent cookies
  • IDE (1 year), __ncuid (1 year)
    • This website uses DoubleClick, a Google Inc. ad serving company (‘Google’).  DoubleClick uses ad custom adapters for your browsing interests. he information generated by the cookie about your use of our websites (including your IP address) is transferred to the server and stored. This information is used to speculate on your interest so that you can be served targeted advertising. For the DoubleClick Privacy Policy see the following link: At the following link you can opt out of your personalized online advertising information being collected:
    • Third-party cookies –
    • Persistent cookies
  • wd (1 year)
    • This website uses Facebook Page Plugin. ‘wd’ is a cookie serving to record screen dimensions. For the Facebook Privacy Policy see the following link:
    • Third-party cookies –
    • Persistent cookies

How to accept or reject cookies

You can always block the use of some or all the cookies we use on our website, but this may affect its functionality.

The cookie settings box is located at the bottom of this page. After selecting the settings, you can reset the cookie settings at the bottom of this page at any time.

In addition, you can accept or reject some of all the cookies by adjusting your browser settings. Information on how to change settings for some of the most commonly used web browsers is provided on: Mozilla FirefoxGoogle ChromeMicrosoft Internet ExplorerApple SafariOpera. Some browsers allow you to browse in ‘anonymous’ mode, limiting the amount of data set up on your computer, and automatically deleting persistent cookies placed on your device once you are done browsing. There are many third-party apps you can add to your browser to block or manage cookies. You can also delete cookies placed in your browser previously by selecting the option to clear browsing history and turn on the cookie deletion option.

For more detailed information about cookies and adjusting browser settings, visit

Notice on the method of filing a consumer complaint

In accordance with Article 8(2) of the Consumer Protection Act (Official Gazette Narodne novine Nos 70/07, 125/07 – corr. 79/09 and 89/09 – corr.), this is to inform consumers that they can send a complaint about the quality of our services in writing to our postal address:

14Y – Travel d.o.o.
Krapinska 14,
10 000 Zagreb, Croatia

or to the e-mail address:

We will reply to your complaint in writing not later than 15 days from the date of complaint receipt.

When submitting a complaint, kindly provide the following information on the consumer: name and surname and address for delivery of the reply.

Means of payment

Payment can be made by a credit or debit card (Maestro, MasterCard and Visa) and against a pro-forma invoice.

Payment by credit card

While making an order, you immediately pay the amount due by entering credit/debit card data.
Once your credit/debit card has been charged, your reservation will be confirmed.

T-COM Pay Way secure payment system

14you Travel uses T-Com Pay Way credit card payment system.

After selecting this method of payment and making the order, you will be directed to a protected secure connection to enter your credit card number. T-Com PayWay applies state-of-the art data protection standards – a Secure Socket Layer (SSL) protocol with 128-bit data encryption and MD5 algorithm.

The ISO 8583 protocol ensures that data exchange between T-Com systems and credit card authorization centers takes place in a private network, which is protected from unauthorized access by a two-layer firewall. 

We make special note of the fact that credit card data is not recorded or remembered anywhere, making it inaccessible to the staff of 14you Travel or any of its associates, with the exception of commercial banks with which we do business. 



14Y – Travel d.o.o.

Brune Bušića 42 – 10000 Zagreb

ID No (OIB): 07837532741

IBAN: HR3523600001102047198

Zagrebačka banka, Trg bana Josipa Jelačića 10, Zagreb

Bank Swift Code:  ZABAHR2X


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